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To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including perishable items and personalized products. If you have any questions about whether your item is eligible for return, please reach out to us via email.
To initiate a return, you must contact us by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Once your request is received, we will provide you with instructions on how to proceed with the return. Please note that returns must be requested before sending any items back.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return your original purchase. Once we receive the returned item, you can place a new order for the item you wish to exchange.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide you with a replacement or a full refund, including any shipping costs incurred. Please report any issues within 7 days of receiving your order to ensure a smooth resolution.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with econestgoods.com is satisfactory. Thank you for choosing our sustainable home goods.
